Refund and Returns Policy

Thank you for shopping at Leaf Alleviate. We want you to have a positive experience with our products. If you are not completely satisfied with your purchase, we offer a refund and return policy outlined below.

1. Eligibility for Returns and Refunds:
   • To be eligible for a return and refund, your item must be unused, unopened, and in the same condition that you received it.
   • Returns and refund requests are accepted within 30 days from the date of purchase.
2. Return Process:
   • Prior to returning any product, please contact our customer support team at relax@leafalleviate.com to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
   • Clearly write the RMA number on the outside of the package you are returning.
   • Include a copy of the original invoice or order confirmation inside the package.
3. Return Shipping:
   • The customer is responsible for all return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
   • We recommend using a trackable shipping method and retaining the tracking information until your return is processed.
4. Refund Process:
   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
   • If the return is approved, we will initiate a refund to your original payment method.
   • Please note that the original shipping charges are non-refundable.
5. Refund Timeframe:
   • The time it takes for your refund to be processed and reflected in your account may vary depending on your financial institution.
   • Please allow up to [insert number of days] for the refund to be processed and appear in your account.
6. Damaged or Defective Items:
   • In the unlikely event that you receive a damaged or defective item, please contact us immediately, and we will provide instructions on how to return the item and arrange for a replacement or refund.
   • Please provide photographs or detailed description of the damage or defect to assist us in resolving the issue promptly.
7. Non-Returnable Items:
   • Certain items are non-returnable for hygiene reasons or due to their perishable nature, such as opened consumable products or intimate apparel.

Please note that this Refund and Return Policy applies only to purchases made directly through leafalleviate.com. If you purchased our products from an authorized retailer, please refer to their refund and return policy for instructions on returns or exchanges.

If you have any further questions or need assistance with a refund or return, please contact our customer support team at relax@leafalleviate.com. We are here to help!